Experience the Heart of Sri Lanka

Privacy Policy

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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

1 Introduction

Welcome to MAVORA. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our services.

2 Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Contact us via email, phone, or contact form
  • Participate in surveys or promotions
  • Leave reviews or testimonials

The personal information we collect may include:

  • Full name and contact details (email, phone number, address)
  • Travel preferences and special requirements
  • Date of birth and nationality

3 How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your travel bookings and reservations
  • To communicate with you about your trip and provide customer support
  • To send you booking confirmations, itineraries, and travel updates
  • To personalize your travel experience and provide recommendations
  • To send promotional emails and newsletters (with your consent)
  • To improve our website, services, and customer experience
  • To comply with legal obligations and regulatory requirements
  • To prevent fraud and ensure the security of our services

4 Information Sharing & Disclosure

We may share your personal information with third parties in the following circumstances:

  • Travel Partners: Hotels, airlines, tour operators, and transportation providers necessary to fulfill your travel arrangements
  • Legal Requirements: Government authorities, law enforcement, or regulatory bodies when required by law
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

🔒 Your Information is Protected

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information necessary to provide our travel services.

5 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information on a need-to-know basis
  • Employee training on data protection and privacy practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies may be used for:

  • Remembering your preferences and settings
  • Keeping you logged in during your session
  • Analyzing website usage and performance
  • Delivering relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

7 Your Rights & Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

8 Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

9 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated revision date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after changes constitutes acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Last Updated: January 2026

This Privacy Policy is effective as of the date shown above.